GENERAL INFORMATION
The terms and conditions below govern the relationship between you, as a consumer/user, and Enroush FI limited Oy., a legal entity organized and operating under Finnish law, with its registered office in Ojustenkatu 9 B 3, 33270 Tampere, Finland, registration number 3491515-3, hereinafter referred to as the “Company”.
You, as a user/consumer and natural person, declare that you are over 18 years of age and agree to use this Site and purchase the products or services distributed or provided by the Company only in strict compliance with these policies, terms, and conditions (“Terms and Conditions”) as set out below. By using our website, you acknowledge and accept them. Consequently, you are bound by all rights and obligations provided under our Terms and Conditions and accompanying policies posted on our website, which may be updated from time to time. Any such update will be visible on our website and sha...
Hereinafter, users of this Site and the Company will be individually referred to as the “Party” and collectively as the “Parties”.
The purpose of these Terms and Conditions is to outline in detail the rights and obligations of the Parties,
particularly regarding:
1. The use of this Site;
2. The purchase of products and services made available by the Company via the website www.enroush.fi;
3. The transfer of ownership of the products from Seller to Buyer (as defined below);
4. Online subscription services;
5. The collection and processing of your personal data.
The ENROUSH website includes all forms of information (texts, images, databases, products, prices, logos, advertisements, services, etc.) which constitute the content of www.enroush.fi (the “Site” or “Enroush”), owned by ENROUSH S.R.L. Any reproduction (in whole or in part) of the content for purposes other than personal use is prohibited and punishable under intellectual property and copyright laws.
Access to and use of this Site are subject to these Terms and Conditions, as well as all applicable laws and regulations. You should only access and use this Site after having read and accepted these Terms and Conditions. By accessing and using the www.enroush.fi Site—including for the purpose of placing an order, creating an account, or signing up to receive our emails—you unconditionally accept these terms and acknowledge that any other agreements between you and ENROUSH S.R.L. are superseded by the provisi...
If you do not agree to or do not accept these Terms and Conditions without limitation, we kindly ask you to leave this Site.
DEFINITIONS
In the context of this document, unless the context dictates otherwise, the following terms shall have the meanings indicated below:
User: you or any individual who visits and/or interacts with the Enroush Site;
Seller: Enroush FI limited Oy, a legal entity organized and operating under Finnish law, headquartered in Ojustenkatu 9 B 3, 33270 Tampere, Finland, registered under number 3491515-3;
Buyer/Consumer: any User, either an individual or a legal entity, who uses the Site and places an order in the online store www.enroush.fi, by any means (telephone, email, through the website – with or without registering an account), accepting these Terms and Conditions;
Online Store: the web page owned by the Company found at www.enroush.fi, through which the Buyer has access to information regarding products and services offered for sale by the Company. In the Online Store, among other things, Enroush products are made available for sale. Depending on availability, products may have multiple statuses and may be sold in different packages, as per the description at the time of access;
Product: goods and services offered to the Buyer for sale by the Seller via the Online Store, accompanied by the specifications of each product, which may be consulted online or on the product packaging. Each product may have distinct specifications, and any such difference may be identified on the product or in the Online Store;
Contract: the distance sales agreement concluded between the Seller and Buyer within a distance selling system organized by the Seller, using exclusively one or more means of remote communication (telephone, online) up to and including the moment the Contract is concluded, under which the Seller agrees to transfer or transfers ownership of certain Products to the Buyer, who agrees to pay the price ("Price"), including any agreement concerning both goods and services. These Terms and Conditions and the specific terms associated with each Product, as displayed at the time of order, are an integral part of the Contract;
Order: the Buyer's firm request submitted to the Seller via telephone and/or the Company's website or by email, to purchase one or more Products distributed or sold by the Seller. For clarity, placing an Order, by any means, constitutes acceptance of the Terms and Conditions, including the Product Price and delivery timeline, which are beyond the Seller's control;
Other key terms include:
- Certificate of Conformity: issued by the manufacturer attesting that a Product complies with a technical standard,
as presented to the Company by the manufacturer;
- Legal Warranty of Conformity: statutory protection granted to the Buyer ensuring that the Product conforms to
contractual terms and allowing the Buyer to request replacement, repair, or reimbursement;
- Defective Product: a product whose foreseeable use or presentation poses safety risks and causes damage to the
Buyer;
- Safe Product: a product which, under normal or reasonably foreseeable conditions of use, does not pose a risk or
poses minimal risk acceptable in line with high safety and health protection standards;
- Warranty Period: the time limit from the date of Product acquisition during which the Seller assumes
responsibility for repair or replacement if issues arise not attributable to the Buyer;
- Guarantee Certificate: a document delivered by the Seller with the Product, outlining the warranty terms;
- Expiry Date: the period established by the manufacturer until which a perishable product maintains its properties
under proper conditions;
- Hidden Defect: a defect not identifiable through normal inspection methods by the Buyer.
WEBSITE USE
The Company grants permission to use the Site under the following conditions:
By accessing this Site free of charge, Users agree that all of its content (the “Content”) – names, logos, trademarks, text, advertisements, software, documents and media files, products, prices, etc. – is the property of the Company or a third party and is protected by copyright, trademarks, and other intellectual property rights, unless otherwise explicitly indicated. The Content may only be used by Users for informational purposes.
You may download the Site Content, but only for personal, non-commercial use and only if you comply with the applicable copyright and intellectual property notices. Users may copy information from the Site for personal and non-commercial use, without deleting or modifying it.
You are not permitted to distribute, modify, copy (except as mentioned above), transmit, display, reuse, reproduce, publish, license, create derivative works from, sell, or otherwise use the Content without the Company’s prior written consent.
The Company will vigorously enforce its intellectual property rights to the fullest extent of the law, including initiating legal proceedings where necessary in competent courts in Finland.
In certain areas of the Site, Users may submit text, files, images, photos, video, audio, or other materials to be
uploaded. The Company reserves the right to remove any User-generated content that violates these terms. Users agree
not to:
- Submit unlawful, defamatory, libelous, obscene, threatening, harassing, abusive, or racially offensive content, or
infringe on intellectual property rights or other materials that may constitute or encourage criminal offenses;
- Submit personal information or breach another individual’s or legal entity’s privacy in any way, including by
sharing their personal data;
- Upload software, links, or files containing viruses, corrupted files, or other similar programs that could
negatively affect the functioning of the Site;
- Defame the Company or its Products in any way. Any such defamation may result in liability for damages and
penalties;
- Modify the Site’s source code or any integrated technologies or applications, unless expressly authorized in
writing by the Company.
Information on the Site may be available in Finnish or English and may be provided in other languages. Sales contracts may be concluded in either Finnish or English.
You must use our Site only for lawful purposes and in accordance with these Terms and Conditions of Use.
The use of the Enroush Site is prohibited in any manner or for any purpose that is illegal or that infringes on the rights of any content owner. Unless otherwise explicitly stated, no part of this Site may be interpreted as granting a license or right to use any trademark or copyright-protected material without prior written permission from the respective owner.
Use of the Site is prohibited:
- For any illegal purpose or in any way that violates applicable local, national, or international laws or
regulations;
- For any fraudulent purpose;
- For sending unsolicited or unauthorized advertising or direct/indirect marketing communications by any means.
Accessing and/or using the Site constitutes your acceptance of and obligation to comply with these Terms and Conditions.
By placing an Order or registering on the Site by entering your data in the section intended for orders, you consent to the collection and processing of your personal data for this purpose, as well as for commercial and marketing purposes.
If you place an Order without creating an account, you agree that your personal data submitted on our website may be collected and processed for this purpose.
Additionally, by checking the corresponding box to subscribe to the Newsletter, you agree to the collection and processing of your personal data for this purpose and agree to receive communications by email and SMS from the Company. Your consent is valid even if the order is not completed or for any other reason, and you may later withdraw your consent in accordance with the Terms and Conditions on our website.
If you register for an account and place an Order, you consent to the processing of your personal data for these purposes and authorize us to send communications by email and SMS.
You may unsubscribe through a link in our emails or SMS messages, in the account section on the Site, or by contacting our customer service team at contact@enroush.fi. If you unsubscribe, you will no longer receive marketing communications, but your account will remain active.
You may contact us at any time to request your personal data or to ask us not to use it for marketing purposes. Please also review our Privacy Policy.
We reserve the right to revise and modify these Terms and Conditions at any time at our sole discretion. Your initial acceptance of these Terms extends to all future modifications. It is your responsibility to regularly review the current Terms and Conditions on our website. If you withdraw your consent, you may do so by sending a request to contact@enroush.fi. However, placing a new Order constitutes acceptance of the Terms and Conditions in force at that time.
You will be subject to the Terms and Conditions in effect at the time you use this website or place each Order, except where changes are required by law or governmental authority, in which case the changes will also apply to previous Orders.
ONLINE STORE
The Company accepts the conclusion of Distance Contracts through electronic means and is committed to complying with the applicable laws governing the validity and legal effects of such Contracts.
The Company owns all intellectual property rights over the Online Store, including but not limited to the Products, trademarks, site design, functionalities, images, and technical specifications unless otherwise specified. Product characteristics are presented on the Site, and the Company provides technical support for their display.
As the Seller, the Company provides Buyers with professional information about its Products free of charge to facilitate the online Order process. The content published in the Online Store is for general informational purposes and describes the Products offered for sale, along with other data deemed relevant to Buyers.
The information and data contained in the Online Store do not constitute a sales offer from the Seller but an invitation to make an offer (invitatio ad offerendum). Product descriptions are for informational purposes only and enable Buyers to make binding offers to the Seller in the form of Orders. No Contract exists between you and us for any Product until your Order is explicitly accepted. If your offer is not accepted and funds have already been withdrawn, they will be fully refunded.
Every accepted Order results in a Distance Contract between the Seller and the Buyer (either individual or legal entity). This Distance Contract is concluded exclusively via remote communication technology through the Online Store.
The Distance Contract is considered concluded at the moment the Buyer receives written confirmation from the Seller regarding the acceptance of their Order.
You may not assign, transfer, encumber, or otherwise dispose of a Contract or any of your rights or obligations arising from it without our prior written consent.
The content of the Contract will be stored by the Company on our Site and may be found in your password-protected User account, provided you created one before placing the Order. If no written contract exists, your accepted Order constitutes the sales contract, and the policies herein are deemed to represent the sale terms.
By placing an Order, you confirm that you have been informed about all contractual aspects and Product details prior
to concluding the Contract, including:
(i) Your payment obligation;
(ii) All costs related to the Order, including Product Price, delivery costs, and any bank transfer fees;
(iii) The conditions for exercising the Right of Withdrawal, including that in such cases, the Buyer bears the cost
of returning the Products (e.g., shipping, postal charges, partial use costs).
Orders can be placed via:
- Telephone using the numbers made available by the Seller;
- The Online Store on the Site, with or without a user account;
- Email, using the addresses provided by the Seller.
Ownership of the Products transfers to the Buyer once the full Price is paid.
The Seller continually strives to present accurate and up-to-date information about the Products. In case of pricing or description errors, the Seller reserves the right not to honor the Order and will notify the Buyer if the delivery has not yet taken place.
Product images on the Site are for presentation purposes only. While we aim to accurately reflect the colors and appearances of Products, actual appearances may vary depending on the batch or screen settings.
Some Products may only be available online in limited quantities and can only be returned or exchanged according to our return policy.
We reserve the right—but are not obligated—to limit Product sales to certain persons, regions, or jurisdictions, and to adjust quantities or discontinue any Product at any time.
To facilitate Order processing, the Company may contact you by email or phone based on the contact information you provided.
Availability statuses in the Online Store may influence your ability to place an Order.
Upon request and with your consent, we may recommend substitute Products of equivalent quality and value. Acceptance of a substitute Product confirms cancellation of the original Order.
To improve our online ordering service, we may restrict access to certain functionalities or payment/shipping methods based on stock and logistical factors.
All Product Prices in the Online Store are in RON and include VAT. The Product Price at the time of placing the Order applies. Prices and descriptions may change without notice.
We also reserve the right to remove any Product from the Site at our discretion, even after confirming an Order, if necessary.
In the event of Order errors or invalid input from your side, please contact contact@enroush.fi. We do not take responsibility for processing Orders based on erroneous data.
For consumers, the Contract ends either:
(i) after the Withdrawal period has passed, or
(ii) after the Warranty expires.
Communication with the Online Store may take place via product reviews, the contact form, or by emailing contact@enroush.fi or calling the phone number on the Site.
ORDER PROCESS
To place an Order and purchase from the Enroush Site, the Buyer may create a user account via the platform. The Buyer may also place an Order as a guest without account registration.
In the case of guest checkout, only essential data required for processing the Order will be requested. The processing of this personal data is conducted in accordance with applicable legislation, the Company’s Data Protection Policy, and these Terms and Conditions. Any complaints regarding personal data processing may be sent to privacy@enroush.fi.
The Buyer may place an Order via the product listing page or the individual product page using the integrated online Order form, finalizing the Order by selecting a payment and delivery method.
To place an Order, follow the online purchase steps and click "Authorize Payment." By doing so, after entering your personal data and clicking the purchase button, you submit a legally binding offer to purchase the items in your shopping cart. An email will be sent confirming receipt of your Order. Please note this does not mean the Order is accepted.
Payment can be made via cash on delivery or online using Braintree or another authorized payment processor.
The Order becomes binding upon written confirmation by the Seller. Adding items to your cart without completing the checkout does not constitute a valid Order or product reservation.
The Seller reserves the right to reject any Order at its discretion, for example, due to fraud suspicion, underage customers, stock unavailability, or strategic considerations.
The Seller may accept the Order within 7 days via written confirmation, delivery of the Products, or payment request. If none of these occur, the Order is considered rejected.
All Orders are subject to stock availability. If the Product is unavailable, we may offer substitute items of equal or superior value. If the Buyer declines, any prepayment will be refunded.
It is the Buyer’s responsibility to provide complete and accurate contact details. Communication and Order processing are typically conducted via email, so the Buyer must ensure proper email functionality.
SUBSCRIPTION
The subscription agreement (“Subscription”) for recurring deliveries can be made for three (3) or six (6) months covering three (3) deliveries. By placing a Subscription Order, the Buyer authorizes the Company to automatically place and dispatch Subscription items at scheduled intervals.
Prices may vary due to taxes, duties, and delivery fees. The initial delivery method chosen will apply to all future deliveries.
Both Parties may cancel the Subscription with written notice at least 14 days before the period ends. If no notice is given, the Subscription renews monthly with a 14-day cancellation period. However, cancellation is only permitted after three (3) Orders have been placed under the Subscription. If canceled earlier, the Buyer must pay the price difference for discounted Products received.
Cancellations must be submitted in text format, either via the User account or by emailing contact@enroush.fi.
DELIVERY
The Company endeavors to fulfill Orders by the stated delivery date, or if unspecified, within a reasonable timeframe (typically up to 3 business days). Delays due to customs or external circumstances may occur.
Delivery services are provided by Fan Courier or Nemo Express. Orders placed before 12:00 are shipped the same day. Orders placed during weekends are shipped the following Monday.
Buyers bear the cost of delivery. Products are considered delivered when physically received by the Buyer or an authorized third party.
If the delivery address is incorrect or incomplete, the Buyer bears the cost of redelivery.
Products returned due to failed delivery will be refunded excluding shipping fees. The Company reserves the right to treat such Orders as canceled.
A shipment is considered lost if undelivered after 21 business days internationally. A replacement will be dispatched after this period.
RETURNS AND WITHDRAWAL
Buyers may withdraw from the Contract within 14 calendar days, except in the case of Subscriptions (which require a minimum of three Orders).
The Withdrawal Period begins upon receipt of the Product, provided the items are unused, unopened, and undamaged. Returns must be submitted via contact@enroush.fi or the return form.
Refunds are processed within 14 days using the original payment method, provided the Product is returned in original condition. The Buyer bears return shipping costs. Opened, used, or damaged Products (including personal hygiene items) are not eligible for return.
WARRANTY
Products come with a Global Organic Textile Standard certificate and are warranted to conform to public specifications. The Warranty period is as specified by the Manufacturer and may not exceed two years.
In case of defects or nonconformity, the Buyer must notify the Seller within 14 days of receipt (or from the discovery of hidden defects). Complaints may be submitted via email, contact form, or phone.
Buyers may request free replacement, repair, or a refund. The Seller may reject requests if nonconformity is minor or unjustified.
Only Products returned in original packaging, with seals intact, are eligible for Warranty.
FINAL PROVISIONS
These Terms and Conditions are subject to change and are binding as of their publication on the Site. Use of the Site or placing an Order implies acceptance of any updated Terms.
All intellectual property rights over content, trademarks, and media on this Site belong to the Company unless otherwise noted.
If any provision is held invalid, the remaining provisions will continue in full force and effect.
For questions, please contact contact@enroush.fi.